Terms and Conditions
Terms and Conditions
This site is operated by Aberdeen Diving Services Ltd. We are a private limited company registered in Scotland, whose registered office is 56 Hopetoun Grange, Bucksbarn, Aberdeen, Scotland, AB21 9RD. The company registration number is SC676918.
You may contact us by using the contact form found on this website or writing to our offices.
Orders
- Any on-line purchase of products or services from Aberdeen Diving Services Ltd will be governed by these terms to the exclusion of any other terms.
- All products and services are offered subject to their availability.
- All orders are subject to acceptance by Aberdeen Diving Services Ltd.
- The quantity, quality and description of any specifications for products shall be those set out on our website, but please be aware that the images and descriptions appearing may not always be accurate. We reserve the right to correct errors and omissions in any price, or information without any liability. Any action you take following our advice about products and services is entirely at your own risk.
- You should hold a recognised diving qualification issued by a recognised training organisation before using any diving equipment from Aberdeen Diving Services Ltd.
- Please note items sold on clearance are non-returnable.
- Discount codes cannot be redeemed against special offers, clearance or sale items, newly released products, the purchasing of gift cards or used in conjunction with any other offers.
- We may contact you if we cannot accept your order due to a pricing or product description error on the website.
Delivery - You will be advised of the estimated delivery period; however, this may be subject to change as some aspects of logistics are outside of our direct control. Items held in stock will usually be dispatched within three working day, following receipt of your order, but some out-of-stock products, or products that require ordering in may take longer. Any delivery date will be an estimate only. We shall not be liable for delays caused by matters outside of our control.
- Any claim based on any defect in quality or condition of the products must be notified to us within 7 days of delivery after which you will be deemed to have accepted the products.
- The standard delivery cost per shipment to a mainland UK address varies based on the price of the purchase. We currently offer free shipping on orders over £100, except for some heavy items which have specific shipping costs. If you would like your goods shipped by particular method, or to a different country then you will need to contact us to discuss this further before any agreement is made.
- Risk of damage to, or loss of the product shall pass to you at the point at which it is delivered.
- All orders have to be sent to the card holder’s address.
- Items may sometimes be out of stock. If this causes your order to be sent in more than one shipment, we will charge for the initial shipment only.
Payment - Payment is due on order.
- It should be noted that your payment card will be debited in pounds (£) sterling.
- All prices on the Aberdeen Diving Services Ltd website are subject to change without prior notice to reflect any increase in the cost to us.
- We aim to protect legitimate credit card owners from fraud and therefore will report to the necessary authorities any person attempting to use a card which they are not authorised to use.
- We hold the right to ask for a bank transfer for any order placed with us.
Property - Property in the product shall pass to you provided your payment has cleared.
- Aberdeen Diving Services Ltd asserts all of its intellectual property rights in all of its promotional materials and trademarks.
Warranties and Liability - To the extent permitted by law, we have no liability for the content of any websites which we may link to from this site or which may link to this site.
- All products supplied conform to all relevant British and European standards.
- All products are supplied with a full UK supplier's guarantee, the details of which are available on request.
- Should there be a defect in any of the product supplied then we will replace the defective products, or if you choose not to have a replacement you are entitled to a full refund of the price of the product (or a proportionate part of the price). Your statutory rights are unaffected.
Returning Unwanted, Wrong size or Faulty Goods
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement - Damaged Goods: Please contact Aberdeen Diving Services Ltd immediately upon noticing any fault. The goods can then either be replaced or a full refund given. Please note that fault during use, such as flooding, may require goods to be returned to the manufacturer for warranty confirmation.
- Unwanted goods: Please contact Aberdeen Diving Services Ltd before returning any items. A refund (minus the cost of posting the item to you) can be issued for any unused returned goods. A restocking fee of 10% may be charged for all goods returned.
- Exchange goods: Please contact Aberdeen Diving Services Ltd before returning any items. If the item was ordered incorrectly i.e., wrong size or colour then a free exchange can be made. Postage will not be free on the returned item.
- General: When returning goods please enclose receipt, contact details (including daytime phone), debit / credit card details and a note of why the goods are being returned.
Export - If goods are to be shipped or used overseas, then it is your responsibility to ensure that the product is allowed to be shipped, and used in your country.
- We do not usually ship to, and we do not offer a refund (excluding faulty items) to countries outside the European Union.
- Incorrectly sized items (suits and BCDs, this excludes cylinders) dispatched outside the United Kingdom and inside the European Union can be exchanged but customers are responsible for the cost of shipping the items back to us together with the return carriage costs, to return the goods back to the customer.
- Consignments dispatched to addresses outside of the UK may only be sent to the registered billing address as held by your credit card company.
- Due to it being a circumstance beyond our control, we do not accept any responsibility for shipment delays due to customs issues and/or for any excise duties levied on a consignment.
Your right to cancel
You may cancel your order and return the products to us and receive a refund at any time up to seven days after you have received the products. To cancel or return all or part of an order you must notify us by completing our Returns Section Form requesting that the order be cancelled. Unless the item/s were specifically ordered in - this would then be looked at on an individual basis, and a refund or replacement would be at our discretion
Further Information
We confirm that we will not pass on any of your information to any other company. The information we have about you will be stored on our computer and your details added to our mailing list.
Customer Satisfaction
We want you to continue using Aberdeen Diving Services Ltd, so if you are not happy with the service you have received, please contact us via the website contact form or our Facebook / Instagram inbox.
General
You are not entitled to assign or transfer any of your rights or obligations under this contract. This contract shall be governed by the laws of the United Kingdom (UK) and you agree to submit to the non-exclusive jurisdiction of the UK courts.